DR. LAILA JAWAD HUSSEIN AL MASOUDI. Ethical Behavior of Senior Management and Its Impact on Enhancing Guest Satisfaction: A Case Study of the Opinions of a Sample of Managers of First-Class Hotels in the Holy City of Karbala. Czech Journal of Multidisciplinary Innovations, [S. l.], v. 24, p. 60–91, 2023. DOI: 10.5281/zenodo.10650447. Disponível em: https://peerianjournal.com/index.php/czjmi/article/view/702. Acesso em: 13 nov. 2024.